FEES AND COSTS

E-mail counseling: 20 USD

Chat counseling (duration 30 min): 30 USD

Phone* and video conference counseling (45 minutes): 45 USD

Instructions:

*We call you. The fee includes the outgoing call from us to you.
You can pay the same fees in another currency if you prefer to.
For example, the fees are 14, 21 and 31 EUR, respectively.

PAYMENT INSTRUCTIONS

All counseling sessions need an upfront payment. We accept payments by debit and credit cards, PayPal, or by bank transfers in most countries. The system gives you payment instructions at the end of the reservation process: Payment Options

USER AGREEMENT: TERMS AND CONDITIONS

The client ("the client" or "I" in this agreement) who decides to use our services accepts the following terms and conditions:

Payment instructions

All sessions must be paid upfront. Therapion will never ask for your debit or credit card or PayPal account details. Therapion is not responsible for payments applied to the wrong account or other problems the client may or may not have in making the payment.

Cost and use of prepaid sessions

The client bears the full responsibility for the costs that may occur when using the service. All prepaid sessions must be used within 60 days of the purchase day. The above listed fees are applicable for time-being and can be changed in the future without a prior notice. Regular calls: the above listed fee for regular calls includes an outgoing call placed by the consultant. The client is always responsible for the costs that may or may not occur when answering it. Remember that using a cell phone is expensive in many countries. We encourage the use of landline phones and video-conferences whenever possible.

Changes in reservations

If the client has to change the date or time of a prepaid live session, it is imperative to contact our office 48 hours prior to the beginning of the session. No change can take place after that dead-line which results a cancellation without any reimbursement.

Problem situations

All live sessions begin punctually. It is important that the client is ready to answer the incoming call, or is waiting online, as the session begins. Negligence: if the client doesn't answer the incoming call, or is not online, as the session begins, the result is a cancellation without any reimbursement.

Our office contacts the client by email in an eventual problem situation. Therapion reserves the right to cancel a prepaid session in a problem situation, let it be of a technical or of other nature of importance. For example, we don't counsel a client whose technical equipment fails, or whose residence is in a location which is complicated to reach for a technical, economical, or some other reason. We don't consult in a situation which is out of our competence. A cancellation from our side results a full reimbursement to the client.

No emergency service

This is not an emergency service. If you suffer from a severe depression, experience a sudden onset of a psychological crisis, or contemplate harming yourself or another person, please contact your local emergency center. The client bears the full responsibility for all decisions or actions that the client may or may not take before, during, or after using our service.

Waiver of liability

The service is offered under the terms of European Union law concerning online services. The client bears the full responsibility for all decisions or actions that the client may or may not take before, during, or after using the service. For and in consideration of Therapion, and consultants (by which we mean psychologist and psychotherapist in the psychological service section, and career consultants and coaches in the career section) presented on its webpage, the client who accepts this User Agreement hereby release and discharge Therapion, a subsidiary of Ulkopsykologit Group, an European based (Finland) and privately owned company, its Board of Directors, and the consultants working on behalf of its organization, of any form and all manner of claims, causes or action or demands, which the client, or the client’s associates or family, may have hereafter in connection with economical, physical, or emotional harm or damage, which could result from activities and behaviors inflicted upon the client, or the client’s associates or family, or anyone else while attending counseling services at Therapion. Especially, by agreeing to use the services, the client waives the right to sue the company, Therapion, or Ulkopsykologit Group, and its Board of Directors, and the consultant who gave the service, regardless of the client's nationality, residence, or the jurisdiction(s) that the client is protected by.

Termination of services

Voluntary Termination: the client is here voluntarily and may decide at any point to discontinue services. There will be no repay of prepaid session that the client decides not to use. Involuntary Termination: the client may be terminated from services for reasons that put the safety or economical prosperity of the client, or our company and its consultants, at risk. If the company has to cancel a prepaid session, there shall be a full reimbursement of the prepaid fee to the client. This reimbursement can never surpass the amount of the original prepaid fee.

Confidentiality agreement

The client agrees to respect and maintain the confidentiality of all information and advice given by Therapion and its consultants during the use of our services. The client agrees to the fact that the client records are confidential data and shall not be released to anybody during or after the use of the service.

Information acknowledgement

By using the service, I acknowledge that I have read and understand the information in this User Agreement which includes the list of Fees, Payment instructions, and The Terms and Conditions; and that any questions that I had about the information contained on the website were answered to my satisfaction prior the use of the service. I am aware that I can refer to the Therapion website should I need clarification now, or in the future, regarding anything related to services the company offers. Additionally, I am aware that should I need to contact the company, I can do it by email or by regular phone during office hours. The contact information can be found on the Therapion website.

As a client I agree to continue to maintain this agreement even after my active affiliation with Therapion and its services has ended.

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