FAQ - Frequently Asked Questions

1. How is Online Therapy defined?

Online Therapy (the term E-Therapy is also used) is the delivery of mental health services online via email, live chat, or webcam. Telephone therapy is also included in this broad definition.

2. How does it function?

Email therapy is provided via an exchange of detailed email messages. This form of therapy functions in delayed time.

Live chat therapy functions by the therapist and client exchanging written messages in real time in a secure chat room, or some other form of instant messaging, such as MSN Messenger or Skype.

Therapy done via webcam is done by the therapist and client meeting using Skype or some other form of webcam communication. The session is conducted in real time.

Telephone therapy is conducted with both the therapist and the client on the telephone at the same time and is conducted in real time.

3. When is online counseling appropriate?

E-therapy has the same use as traditional face-to-face counseling and can be provided by skilled and qualified professionals (e.g., counselors, psychologists, therapists) to address a variety of individual, familial, and social issues. Note: this is not a substitute for an emergency service.

4. What are the particular benefits of online therapy?

Online therapy is typically less threatening than going to a therapist's office. The client is in control of the process and this is empowering. Because of this, it is often easier for clients to get in touch with deeper feelings. This is able to result in more effective treatment. Clients who live in remote and under-served areas have access to services via the internet. E-therapy provides confidentiality for those who live in small communities. In addition, it is available at any time, any day of the week, is more affordable than traditional face-to-face therapy, and payment is made electronically.

5. Where can I find more information?

Please feel free to contact us and we’ll be glad to tell you more: Customer Services.